Here you can find our frequently asked questions about thymia and our products.
No, we’ve simply done the math for you. There is no additional charge unless the number of monthly wellness checks is exceeded.
We recommend at least one weekly wellness check per employee in order to allow for consistent tracking over time. For the best possible experience, daily checks are recommended.
If you go over your package allowance then every wellness check is charged at 50p. This will be billed at the end of the month of usage
The activity plugin is one of the ways that thymia helios can be integrated into your own platform or system. This is an API with a thymia front end UX that plugs our activities into your platform and then provides output scores in the back end.
The Media API is a pure data API. While the activity plugin has a built-in user interface, the Media API would require collection of the data directly by you and then sent through the API for assessment.
Data security is at our core and we are proud to maintain the highest standards of ethics and accountability in the way we handle users’ personal data. We require our clients to adhere to the same ethical standards as us - to maintain anonymity we will only share data with any employer when it is aggregated to a group of at least 3 - and we require all our clients to do the same.
Your monthly billing renewal date will be on the same day that you signed up. Example: If you signed up on 13 Oct, your renewal will occur on 13 Nov, 13 Dec, etc.
Currently, the only available plan is monthly.
Once your free trial has ended, you’ll need to sign up for a paid package and enter your billing information. Our trial is risk-free and we do not collect billing information in order to activate your trial!
We accept all major credit cards and debit cards.
No! Once you subscribe you’ll get everything you need to start using thymia right away.
Yes. In fact, we’ve already partnered with a number of EAP solutions around the world! Please contact us for more details.
We provide all the documentation your technology team should need to integrate on their end via our API. However, we can not perform the actual technical integration. If you require more help or have any questions you can contact our team on firstname.lastname@example.org.
We will keep you updated with automated usage updates throughout each billing period. As you approach your limit, we’ll make sure you are aware of the usage and remaining wellness checks. If you have any questions or concerns, please reach out any time to email@example.com.
At the moment thymia apollo is available for partner clinics to use as an investigational device. From January 2024, in the UK, you will be able to subscribe to the apollo Activity plugin or Medical API. We will then be launching in Brazil and then in Europe later in 2024.
If you would like to learn more about joining our clinical partnerships programme and using apollo as an investigational device then please contact us on firstname.lastname@example.org.
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