Here you can find our frequently asked questions about thymia and our products.

Are the included monthly wellness checks an additional charge?

No, we’ve simply done the math for you. There is no additional charge unless the number of monthly wellness checks is exceeded.

My company has (number) of employees. Which plan would you recommend?

We recommend at least one weekly wellness check per employee in order to allow for consistent tracking over time. For the best possible experience, daily checks are recommended.

What happens after we’ve used all of our monthly wellness checks?

If you go over your package allowance then every wellness check is charged at 50p. This will be billed at the end of the month of usage

What is meant by “Activity Plugin integration?”

The activity plugin is one of the ways that thymia helios can be integrated into your own platform or system. This is an API with a thymia front end UX that plugs our activities into your platform and then provides output scores in the back end.

What is meant by “Media API access?”

The Media API is a pure data API. While the activity plugin has a built-in user interface, the Media API would require collection of the data directly by you and then sent through the API for assessment.

Will Thymia comply with our data governance policies?

Very likely so. If you are based in the UK or Europe then everything is covered in our Terms and Conditions and Privacy Policy. For anyone outside these regions we will sign an additional Data Protection Agreement (DPA) during onboarding. Please ask our team on support@thymia.ai for our DPA .

Are these Wellness checks really anonymous?

Data security is at our core and we are proud to maintain the highest standards of ethics and accountability in the way we handle users’ personal data. We require our clients to adhere to the same ethical standards as us - to maintain anonymity we  will only share data with any employer when it is aggregated to a group of at least 3 - and we require all our clients to do the same.

For all information about when and how we share your data please see our privacy policy here.

When is billing renewed?

Your monthly billing renewal date will be on the same day that you signed up. Example: If you signed up on 13 Oct, your renewal will occur on 13 Nov, 13 Dec, etc.

Is an annual plan available?

Currently, the only available plan is monthly.

What happens at the end of my free trial?

Once your free trial has ended, you’ll need to sign up for a paid package and enter your billing information. Our trial is risk-free and we do not collect billing information in order to activate your trial!

Can I upgrade or downgrade plans at any time?

You can change your plan by speaking with our team on support@thymia.ai.

What payment methods do you accept?

We accept all major credit cards and debit cards.

Are there any setup fees?

No! Once you subscribe you’ll get everything you need to start using thymia right away.

What is your cancellation policy?

You can cancel at any time by emailing us at support@thymia.ai. Your account and credits will remain active until the end of the current billing period.

Do you partner or integrate with EAP companies?

Yes. In fact, we’ve already partnered with a number of EAP solutions around the world! Please contact us for more details.

How do I integrate the Activity Plugin?

See our technical documentation for detailed information on the technical set up

How do I buy only the Media API?

Each package includes access to both the Activity Plugin and Media API. See our technical documentation for complete information on how to integrate the Media API 

Do you help with the integration?

We provide all the documentation your technology team should need to integrate on their end via our API. However, we can not perform the actual technical integration. If you require more help or have any questions you can contact our team on support@thymia.ai.

How do I know when I’ve used all the checks? Can I check my usage?

We will keep you updated with automated usage updates throughout each billing period. As you approach your limit, we’ll make sure you are aware of the usage and remaining wellness checks. If you have any questions or concerns, please reach out any time to support@thymia.ai.

What time is support open?

Our customer support is always available on support@thymia.ai and we’ll get back to you as soon as possible.

How do I cancel?

Email us at support@thymia.ai to cancel your contract

Where can I sign up for thymia apollo’s clinical products?

At the moment thymia apollo is available for partner clinics to use as an investigational device. From January 2024, in the UK, you will be able to subscribe to the apollo Activity plugin or Medical API. We will then be launching in Brazil and then in Europe later in 2024. 

If you would like to learn more about joining our clinical partnerships programme and using apollo as an investigational device then please contact us on  support@thymia.ai.

What languages does thymia helios support?

English (including accented English), Spanish, Indonesian 

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